I'm curently reworking our service desk and struggling a bit with the question how to move a task/story to another department when the customers just got the wrong one.
Currently we are cloning the task and deleting the old one via automation but this is kinda sloppy because the comments and attachments are deleted.
The "move" function via the menu is not really accepted by the service desk collegues.. they want an easy one click solution.
Happy to hear about your experience!
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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