How do you remove Resolved issues from appearing in the portal

[Trena Norcia]

Our clients would like to not see Resolved issues in the issue view in the portal.  

[Ignacio Pulgar · Accepted solution]

Hi @Trena Norcia ,

Maybe no Resolution is being set in the transition to the Resolved status in the underlying workflow.

If Resolved is a final status in the workflow (instead of Closed), it should be provided with a Resolution through one of this alternative methods:

1. add a post-function of type Update Issue Field > Select the Resolution field > Select Done resolution value.
2. add a Resolve Issue Screen to all transitions to the Resolved status.

Please, note that a similar post-function to clear the Resolution field shoud be added to all transitions from Resolved to any other non-final statuses. In other words, if the ticket is reopened, then the Resolution field should contain no value.

Hope it helps.

Regards

[Trena Norcia]

I have those steps in place.  This is a huge ordeal as it appears there are multiple pages tof tickets when in fact they are mostly resolved.  Is there a way to chage the view to not include Resolved status?

[Trena Norcia]

I have resolved my issue, there were several that did not have the completed status I added a post function and then did a bulk transition and my issue is resolved.  Thanky oyu for all the help,