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Hi everyone, I am Amen Teng. I am working on a project to build a dashboard analytics app for the team that is running customer support using JSM. I would like to gather your opinion about the dashboard and reporting.
1. What are the tools you are using to monitor the queue / compiling report? (for eg. Jira built-in dashboard / report feature, EazyBI or 3rd party services like tableau)
2. What are the top limitations you have encountered with these tools?
3. What are some of the important metrics/reports you wish you could get with ease?
Your response will be very much appreciated.