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How do you delete or cancel a request

Scott Moore
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 18, 2024

I have used the software with another company and am now setting it up at my new job. I used to be able to delete or cancel customer requests but it does not give me that option now..............

2 answers

0 votes
Jim Knepley - ReleaseTEAM
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 18, 2024

You probably either had a workflow or permissions at your other company that you don't have an equivalent of now.

To cancel an issue: You need to set up a "cancel" transition in the workflow so you can move the issue to a "canceled" or otherwise "done" state.

To delete an issue: you need project permission to "Delete Issues."

0 votes
Nicolas Grossi
Banned
July 18, 2024

@Scott Moore You might talk with your JSM administrator ?

 

Nicolas

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