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How do you convert a Service Request into a Change Request

Matt Wright
Matt Wright March 23, 2023

We have Jira SM and Jira Software.  What is the best way to configure and manage the change cycle from initial request, convert to a change request then manage the change cycle including CAB?

 

thanks,

Matt

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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March 23, 2023

Hi @Matt Wright ,

welcome to Atlassian community!

In order to manage end2end process you could create a ticket in change management project and link it to the original service request ticket. In that way, users that have grants to see tickets in both project will be able to have information about the full process.

Moreover, through the automation you should be able to perfom some integration about two linked tickets.

Hope this helps,

Fabio

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