Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How do you convert a Service Request into a Change Request

Matt Wright
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 23, 2023

We have Jira SM and Jira Software.  What is the best way to configure and manage the change cycle from initial request, convert to a change request then manage the change cycle including CAB?

 

thanks,

Matt

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 23, 2023

Hi @Matt Wright ,

welcome to Atlassian community!

In order to manage end2end process you could create a ticket in change management project and link it to the original service request ticket. In that way, users that have grants to see tickets in both project will be able to have information about the full process.

Moreover, through the automation you should be able to perfom some integration about two linked tickets.

Hope this helps,

Fabio

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events