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How do you change the alert tones in JSM android?

Samuel Howard
Samuel Howard
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January 16, 2025

There's a help page that vaguely talks about some sounds Atlassian has licensed(?) for the iOS Jira Cloud app.  Doesn't say how to select them, or how to do it on Android.  I haven't found a way on the app yet.

Pagerduty and OpsGenie both had a way to configure usage of locally stored ring/alert tones, hopefully, the "new and improved" JSM isn't a step backward.

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Belliveau_ John
Belliveau_ John January 17, 2025

In simple terms, you don't. It's unfortunate that Atlassian decided not to support something that was in the predecessor app (OpsGenie) back in 2023. You can also read some inaccurate documentation they've created here . 

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Manoj Gangwar
Manoj Gangwar
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January 16, 2025

Hi @Samuel Howard Welcome to the community!

In the below doc, they have mentioned that sounds are not licensed by Atlassian.

 https://support.atlassian.com/jira-service-management-cloud/docs/customize-alert-notification-sounds-in-your-jira-mobile-app/

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Samuel Howard
Samuel Howard
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January 27, 2025

iOS is iPhone only ... I'm all Android.

PagerDuty also had the ability to use custom alert tones.  :(

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