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How do you amend the visibility of an attachment - External to become internal only?


If an attachment has:

a) been imported and is showing as "share with customer" [default]

b) has been assigned the wrong status (say as above).

How can you amend the visibility of the attachment(s)?

i.e. From "Share with customer" TO: "Add to issue only"

Thanks in advance!


1 answer

0 votes

Hi Matt,
Thanks so much for your question.
To change the visibility of an attachment, you just need to expand the ‘activity’ session below and hover on the activity of adding that attachment, then click the pencil icon to edit that activity. In the “Edit comment” popup you will find the options to “Share with customer” or “Add to issue only”.
Thank you,
Jira Service Management
ps. if this answer is correct, please select the ‘accept answer’ button

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