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You can track the feature release here
Yes, this is the workaround thru Jira Software and I experimented with it last year but the Kanban board was available only for people who were Jira Software registered users - which is not the case for our users in Service Management.
My understanding, from JSDCLOUD-8389, is that the Kanban board will be available directly in Jira Service Management, and hence displayed to people who are registered users in Jira Service Management only.
The roll out started on September 14th taking a few weeks, I was wondering if there is an easy way to know that it has been done.
Thank you very much for your help!