How do we clear the count of requests at the top right corner of the portal page?

[Zaldy Parian]

Hi all,

Just a very silly question... The count of requests at the top of the JSM portal page is growing everyday. Is there a way to clear or reset the count? For example, to exclude all those already closed or cancelled or approved.

[Marc - Devoteam]

Hi @Zaldy Parian 

The count depends on the open issues you have, even if the issue has reached a "Done" state in your workflow issues can still be shown as open.

This happens when no resolution is set on issues.

Check your workflow, if you use a resolution screen, or a post function that sets the resolution.

Simply check with JQL if you issues have a resolution set.

reporter = currentuser() and resolution is empty