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How can we add an additional field in a cutomer portal form, when a user has to create a ticket and only one 'Summary' field is there and another additional filed needs to be added for attaching/ dropping a file.
To add a field to the customer portal form, go to the specific request type that the form needs the additional fields for (Project > Project Settings > Request Type > [Specific Request Type] > Request Form Tab:
From here, select the "Add a field" button in the Visible Fields section.
Then you just select which fields you want to include on your portal form.
Couple of things to note:
Hope this helps!
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