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How do redirect to the first Service Desk portal?

Hello.

 

I have Jira Service Desk Server and have a single Jira Service Desk project.

 

When users click breadcrumbs or the logo in the top left corner, they get redirected to a list of Service Desk portals, containing one link. I want them to see list of available request types.

 

How do I redirect to the single portal?

 

https://my.local.jira/servicedesk/customer/portals

Redirected to

https://my.local.jira/servicedesk/customer/portal/1

2 answers

@Viktor H Companies typically configure DNS to point to their portal of choice. 

They pick a vanity url, like: https://support.mycompany.com/servicedesk/customer/portals  and redirect to https://mycompany.com/servicedesk/customer/portal/1

However, if customers click the logo they will still go to the top portal, so it's not a perfect solution.  

If you want to ensure that nobody can browse to the top level - the portal of portals - I believe you could install nginx or use Apache to re-route requests from the top portal to portal 1.

Thanks for the reply.

We tried the re-route.
The problem is, the portal is a single page web application.

So when a customer clicks the logo - no request is sent through the network.

Javascript simply changes the url inside the browser and shows a pre-loaded screen, without sending any requests through the network.

 

So, the redirect works when trying to load the url /portals/ but not when clicking the logo, unfortunately.

Is there any way to reach the redirection? As Viktor wrote, redirection is not comming trough network. It´s imposible to use Apache / nginx redirection.

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