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How do i import all the users from Atlassian Access into Insight ?

Jason Selby October 20, 2021

I want to be able to search what assets within the organisation are assigned to each user and it seems this basic functionality is baffling me. I am assuming that there should be a feed from Atlassian Access into Insight and when an asset is assigned to a user you can search the user (For a new starter or leavers process) to see what assets they have outstanding. Please can somebody help with this, i am sure i am being silly??

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Mikael Sandberg
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October 20, 2021

You cannot directly import users from Atlassian Access into Insight, but what you can do is set the attribute to be of the type User, that will allow you to associate the Atlassian ID with an asset so you can search assets based on the user.

Jason Selby October 20, 2021

Is there any instructions on how to do this ?

Mikael Sandberg
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 20, 2021

All you have to do is go to the Object schema, select Attributes and create a new attribute that is of the type Users. Here are the Cloud instructions for it, Create an attribute. The Cloud documentation does not reference the different types you can select, but have a look at the one for Data Center, Adding attributes to object types. Please note that on DC the user type is associated to a Jira group, this does not apply to Cloud which will list anyone that have access to your instance.  

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Mutya Aller December 5, 2021

I've done as instructed above, thank you for those instructions :) Is there a more automated way of doing this? Since it is mostly not a source of truth for keeping User/employee data, I wonder how this can be done more efficiently. 

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Tobias H
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March 28, 2022

Hello @Mikael Sandberg!

I have the same question as @Mutya Aller:
Since it is mostly not a source of truth for keeping User/employee data, I wonder how this can be done more efficiently. Can it be automated?

We are using Okta to flush users into Atlassian, and I would like to refrain from manually attaching 600~ users to an Insight object 😰

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Coltin Rose June 28, 2022

Hey! I ran into the same thing. I asked my team that owns okta at our company to create a custom workflow set up on a schedule to send the data to the insights api url :) 

Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 28, 2022

Like @Coltin Rose mentioned, if you have Okta then look at creating an Okta workflow that when you add a new user it trigger the workflow to also import it in Insight via REST API. 

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Tobias H
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June 29, 2022

Thanks for the answer @Coltin Rose and @Mikael Sandberg !

Will run it by our engineers and hope for the best :D

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Mikael Sandberg
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November 8, 2022

Hi @cbaker,

You have to use the Atlassian Id for the user you want to add. You can get the Id if you hit the Get user endpoint.

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cbaker November 8, 2022

Hi @Mikael Sandberg and all,

I'm trying to do this and I am stuck on how to map the "User" object type to the CSV import mappings (AQL) - the "DisplayName" in the CSV matches the Jira Name, I have tried all sorts of combinations but can not get it to match :-( 

Image should help understand what I'm trying to do (PS the office and department map ok)

Any help would be appreciated 

employee_attributes.JPGemployee_mapping.JPG

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