How do i customize offline chat message and response?

[Sarah Wright]

Hi - 

I can't seem to find how to edit what our customers see as a offline message during and after hours.  Can anyone point me to that?

Thanks!

Sarah

[Joseph Chung Yin]

@Sarah Wright -

Welcome to the community.  For customer communication in JSM, each project can have its own set of communications as needed.  You can access the templates by accessing - Project settings >> Customer notifications UI.

In this UI, you will see the listing of different notifications + templates that you can further customize as needed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Sarah Wright]

Hello Joseph:

Thank you for the reply, my apologies, I clearly didn't use the right terminology for this question.  I'm trying to alter this message in the chat box that shows up on our website (screenshot below). Any suggestions on this one?

Thank you very much!

Sarah

[Joseph Chung Yin]

@Sarah Wright -

Based on the screenshot, it seems this is a third party add-on that your team have in your environment (it is not out of the box).  If this is the case, I would recommend you to contact the add-on vendor for direct support.

Best, Joseph