How do I temporarily remove a team member from a group?

[Denise Orellana]

I use groups to assign tickets to team members. How do I remove them temporarily from the queue?

[Mikael Sandberg]

Hi @Denise Orellana,

Welcome to Atlassian Community!

If you assign based on groups then you would have to remove the team member from that group. A workaround would be to have a second automation that assigns the item to another team member if the one that should be excluded is assigned. But the issue with that would be that is that that team member could be assigned multiple times to the same item before another team member is assigned. 

[Mikael Sandberg]

There are apps in the Marketplace that would allow you to temporarily remove someone from the rotation. The one I looked at is Smart assignments and rotations. Your other option would be to use an on-call schedule in Operations and use an iPaaS application to do the assignments. Check out this article that I wrote about it.

[Denise Orellana]

Thank you @Mikael Sandberg !