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How do I set up an auto-reply in the comments to acknowledge receipt of request?

It sometimes takes us a bit to acknowledge that we have received the request and are working on it. Is there a way to send up an auto-reply in the body of the issue to let the customer know that we've received the request and will be in touch with them shortly?

1 answer

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Rebecca,

 

If you go to project settings > customer notifications, you should see some items which you can turn off and on. One of them is an auto confirmation sent back to customers letting them know that their ticket came through.

Screen Shot 2020-11-12 at 2.08.42 PM.png

 

Is that what you're looking for?

Thanks,

Kian

Yes! Thanks so much, Kian!

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