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How do I set up an auto-reply in the comments to acknowledge receipt of request?

Rebecca Wiley
Rebecca Wiley November 12, 2020

It sometimes takes us a bit to acknowledge that we have received the request and are working on it. Is there a way to send up an auto-reply in the body of the issue to let the customer know that we've received the request and will be in touch with them shortly?

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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November 12, 2020

Rebecca,

 

If you go to project settings > customer notifications, you should see some items which you can turn off and on. One of them is an auto confirmation sent back to customers letting them know that their ticket came through.

Screen Shot 2020-11-12 at 2.08.42 PM.png

 

Is that what you're looking for?

Thanks,

Kian

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Rebecca Wiley
Rebecca Wiley November 12, 2020

Yes! Thanks so much, Kian!

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