Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How do I separate the customers access for different projects when issues are created via email

Arbaz Soudagar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 1, 2024

We have different projects within our JSM, 

We have the current set-up as below

  • 4 projects that deal with specific partner escalations (to be restricted to specific email domains)
  • 1 project that is open to all email domains

But when I change the domains which are allowed to create a ticket by sending in an email for the 5th Project (open to all Domains) in the "Customer access" in Project Settings (Project Settings > Customer Permissions > Customer Access Settings), these email domains got applied to all projects. 

Is there any way I can restrict the email domains to a specific project which will not be carried over to the other projects?

2 answers

0 votes
Anusha A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2024

Hi Arbaz,

Welcome to Atlassian Community and thanks for your question. 

By default, Jira Service Management applies customer access settings globally across all projects. As indicated by Adolfo, here is the correct page that addresses these settings -

Portal-only accounts will only be created for customers whose email domains match your list of allowed domains. Customers using an email domain that isn’t on this list won’t be able to sign up via your help center, and customer emails sent from such domains will be ignored.

Regards,

Anusha A

0 votes
Adolfo Casari
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 1, 2024

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events