Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I send notification after an issue has been in a status for two weeks?

I need to send a notification to a certain user after an issue has been in a specific status for two weeks. I believe I can do this through automation rules but I am unsure what triggers etc. would be best and would like to see if someone else can share this information with me.

1 answer

1 accepted

1 vote
Answer accepted

Hi @Katie Schneider , what I would do here is use a Scheduled trigger that runs every day - to do this, you will need to use a CRON expression (configured within the trigger). E.g. a CRON expression of 0 0 8 * * ? will run the rule every day at 8am.

Then, also within the trigger, you can use a JQL which references the 'has been in a specific status for more than two weeks' part. E.g:

status = "In Progress" AND status changed to "In Progress" before -2w

... will find all issues that have been in the In Progress status for more than 2 weeks. Any subsequent actions within the rule will then run for each of the issues found in this JQL (e.g. send a Slack/Teams message or email for each issue that fit the criteria.

I would recommend ticking the "Only include issues that have changed since the last time this rule executed" tickbox, as otherwise users may receive a reminder every single day once the 2 weeks has finished.

Hopefully this helps, let me know if you have any questions! 

Awesome! Thanks, this was just what I needed.

Brilliant, no worries! Glad I could help

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

354 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you