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How do I send notification after an issue has been in a status for two weeks?

I need to send a notification to a certain user after an issue has been in a specific status for two weeks. I believe I can do this through automation rules but I am unsure what triggers etc. would be best and would like to see if someone else can share this information with me.

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Hi @Katie Schneider , what I would do here is use a Scheduled trigger that runs every day - to do this, you will need to use a CRON expression (configured within the trigger). E.g. a CRON expression of 0 0 8 * * ? will run the rule every day at 8am.

Then, also within the trigger, you can use a JQL which references the 'has been in a specific status for more than two weeks' part. E.g:

status = "In Progress" AND status changed to "In Progress" before -2w

... will find all issues that have been in the In Progress status for more than 2 weeks. Any subsequent actions within the rule will then run for each of the issues found in this JQL (e.g. send a Slack/Teams message or email for each issue that fit the criteria.

I would recommend ticking the "Only include issues that have changed since the last time this rule executed" tickbox, as otherwise users may receive a reminder every single day once the 2 weeks has finished.

Hopefully this helps, let me know if you have any questions! 

Awesome! Thanks, this was just what I needed.

Brilliant, no worries! Glad I could help

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