I need to send a notification to a certain user after an issue has been in a specific status for two weeks. I believe I can do this through automation rules but I am unsure what triggers etc. would be best and would like to see if someone else can share this information with me.
Hi @Katie Schneider , what I would do here is use a Scheduled trigger that runs every day - to do this, you will need to use a CRON expression (configured within the trigger). E.g. a CRON expression of 0 0 8 * * ? will run the rule every day at 8am.
Then, also within the trigger, you can use a JQL which references the 'has been in a specific status for more than two weeks' part. E.g:
status = "In Progress" AND status changed to "In Progress" before -2w
... will find all issues that have been in the In Progress status for more than 2 weeks. Any subsequent actions within the rule will then run for each of the issues found in this JQL (e.g. send a Slack/Teams message or email for each issue that fit the criteria.
I would recommend ticking the "Only include issues that have changed since the last time this rule executed" tickbox, as otherwise users may receive a reminder every single day once the 2 weeks has finished.
Hopefully this helps, let me know if you have any questions!
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events