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How do I remove duplicate statuses on a ticket being resolved?

I have two declined statuses for a ticket being resolved. Is there a way to remove one so there isn't two declined.

1 answer

hello @Alex Hoffman ,

I am not sure I understand you correctly, but if you are seeing a duplicate issue status in your project you can delete a status from settings --> issues --> statuses --> Under actions --> Delete (make sure to only delete a status that is not auto-generated by jira or jsd). Also, BE AWARE this deletes the status at a global level. If you just want to delete the status from a specific workflow you can goto the workflow and remove it manually (just click on associated workflows and choose the workflow you would like to delete the status).

If you are talking about duplicate resolution values, as jira admin you can delete them from settings (cog) --> Issues --> resolutions --> Delete. Also, BE AWARE this is a global level.

Best,
Sachin.

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