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How do I remove confluence from my website?

Aleksander Erlanger
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February 10, 2024

I am attempting to remove a test confluence account created on my Jira website. It appears as a second profile picture when selecting the stack of cubes in the top left of the screen. I am the owner and site admin so I am confused as to where or why I cannot remove it.

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Jehan Bhathena
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 11, 2024

Hi @Aleksander Erlanger ,

Since you're the site-admin you should be able to remove this product from your suite of tools

Go to Admin.atlassian.net -> Billing -> Manage (on the product the you want to remove), click on the three dots associated to the product you want to remove and select "Delete"

Alternative method as per the documentation: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/#Cancel-a-subscription.1

 

 

Aleksander Erlanger
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

@Jehan Bhathena,

When going to Billing -> Manage, all that is shown is the Jira service management that I set up. Confluence is not shown anywhere. What I am trying to do is get rid of this additional box is the top left of the photo. The purple one. (I'm not exactly sure what it is. See attached picture.)Screenshot 2024-02-23 122341.png

Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2024

Hi @Aleksander Erlanger ,

The "Fo" icons that you're seeing are mostly created by your browser. Would suggest checking in another browser to see if you still see those 2 icons.

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