How do I pull data from a specific queue?

[Jordan Meaux]

I am trying to pull data from a queue but the number of requests aren't matching up in the excel sheet.

I have over 2,180 requests in my queue. 

I am going to Filters> Advanced Issue Search. I copy and pasted the JQL from the edit section of my queue to filter the results. But the numbers do not match.

[Paul Wiggers]

Hello @Jordan Meaux 

Thanks for this question, in order to help you, we need some more information about what you are trying to achieve.

• How is the JQL looking
• How many records are shown in the result
• What information is in the Excel sheet
• Are their specific results missing from the search results

It sounds like the JQL you are using will need some looking into, but before we can do that, we need to know some more details.

[Jordan Meaux]

The JQL is status in ("Open Request", "Review in progress") AND resolution = Unresolved AND labels = Specific_Request . I just copied and pasted what was filtered in the queue


It shows majority of the same tickets in my queue, but it just doesn't show the total 2k amount.  It shows 1,001. I modified the columns from the filter page, but I don't think that would affect my count. I am missing roughly more than 1,000 tickets

[Paul Wiggers]

The JQL is quite restrictive at this moment. Do you have an example of a ticket that you are missing?

[Jordan Meaux]

What details from the ticket would you need?

[Paul Wiggers]

Since you are filtering on status, resolution and labels, it would be nice to see a ticket that you are missing that has those specific settings.