I have a ticketing system for Customer Support. When we need to create an issue to resolve the ticket on our development board in Jira Cloud, we want to resolve the ticket but have an automation rule that notifies the user of the ticket when the Jira Cloud issue is resolved. Is that possible?
You can configure that in several ways:
1. Using legacy automation: Project Settings -> Automation -> Legacy automation
2. Using Global Jira Automation Rule: System -> Global automation (something similar to following):
3. Using 3rd party solutions like a groovy script in Scriptrunner.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events