I'm currently setting up a JSM implementation on Cloud and am dealing with the idiosyncracies of the New Issue View. The client doesn't want to see "Show x More Fields" which can be changed if the issue type is associated with a request type. For issue types which aren't associated with a request type, the following popup is seen:
For this project there WILL be people creating tickets directly from Jira. I'm at a loss how to configure the layout WITHOUT creating a request type and associating it with the issue type.
first consider voting watching this issue - JSDCLOUD-9230
second you can do this in the old issue view so consider switching back to edit and return.
third, recommend to your client to use "raise a request" method of creating issues where they create via RT.
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