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My customer is not planning to use the Organization field at this time and it displays automatically on the intake.
How can I hide and/or remove it?
The Organization field is displayed when the project has an organization created and the user in question is present in that organization.
Check the following:
Open your project and click on Customers, you should be able to see the organizations created for that project.
If the 'Organizations' field is displayed on the user's portal, it means that they are within an organization. If you do not want the Organizations field to be displayed, you need to delete all organizations. There is no way to 'hide' this field unless the project does not have any organization or if no organization created has a user.
Please, take a time to read more about 'Organizations' in JSM: Group customers into organizations | Jira Service Management Cloud | Atlassian Support