How do I got from free trial back to the free version?

[Salwanida Budiman]

I am on the free trial for the Jira Service Management subscription by accident and want to cancel back to the free level. How do I manage the billing if it doesn't allow me to change plans?

[Dave Rosenlund _Trundl_]

Hi, @Salwanida Budiman 👋

The billing administrator for you site will have to do this:

• Go to admin.atlassian.com/billing. Go to Subscriptions from the side navigation.
• From the subscriptions list, find the product you want to change the plan for and select Manage.
• On the Subscription details page, select Change plan.
• Select the plan you want.

Best,

-dave

[Salwanida Budiman]

@Dave Rosenlund _Trundl_  I keep getting this... It doesn't allow me to change the plan.

[Dave Rosenlund _Trundl_]

did you get the request confirmation that’s mentioned at the bottom of the page? I think you’ll just have to wait now.