How do I get my time picker field to always display the exact time?

[Imogen Caroline Brendel]

My service desk agents always need to see the exact time, down to the minute, but the custom date & time picker field I created keeps deciding for itself how to display that content, showing "5 Days Ago" instead of "8/16/23 XX:XX." How can I change the field's behavior?

[Joseph Chung Yin · Accepted solution]

@Imogen Caroline Brendel -

Unfortunately, it is currently not possible in the CLOUD env.  I would recommend you to add yourself as a watch of this enhancement request - https://jira.atlassian.com/browse/JRACLOUD-41506.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.