I have set up conversational ticketing between Slack and JSM Cloud. Everything seems to be working but the requestor seeing the ticket replies. This is what I found after I created the ticket through Slack...
How do I fix the Slack thread replies to sync between requestor and JSM?
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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