Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,293,566
Community Members
 
Community Events
165
Community Groups

How do I fix the Slack thread replies to sync between requestor and JSM?

I have set up conversational ticketing between Slack and JSM Cloud. Everything seems to be working but the requestor seeing the ticket replies. This is what I found after I created the ticket through Slack...

  • Reply in DM thread does not sync to JSM but does show for requestor in Slack.
  • Reply from thread in Triage channel syncs with JSM but does not show for the requestor in Slack.
  • Reply from thread in Assist app syncs with JSM but does not notify show for the requestor in Slack.

How do I fix the Slack thread replies to sync between requestor and JSM?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

201 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you