Hello community
There are already some holes in the JQL commands. But now I have come across one for which I have not found anything on the net:
How do I filter all service management issues in Jira?
I crawled through the reference fields and thought it should work with
request-channel-type is not EMPTY
But there are many hits in our software projects. For whatever reason.
Every idea is welcome. I don't want to list all (around 100) SM projects.
Thanks, Clemens
Hello @Clemens Kleibusch
Do you able to make a request with : request-channel-type = Portal or similar value ?
That will show you all request that created via portal .
Or you can also try a request :
"Customer Request Type" is not empty or similar field on your instance
Hope this can help
Your idea was the right way! I checked my JQL again: Not only did I have
request-channel-type is not EMPTY
but also an OR operator. That's why I thought the results are wrong.
Conclusion: to get all Service Management Issues you can use JQL
request-channel-type is not EMPTY
Thank you for helping me think :)
Clemens
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