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How do I exclude a specific user from the searchable list in the "Share with" field?

We allow customers to share visibility on issues with other customers via the "Share with" or "Request Participants" fields. However, there is one user that we don't want to be searchable on the user picker for these fields. It's the CEO of the company. How can I exclude that specific user from being added on issues?

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May 02, 2023

Hi @Ted Korba I can think of only 1 way to do this, it depends on the specific "Customer sharing" setting you're using, and it may not be ideal.

If you have enabled Customers can search for other customers within their organizations, then you could prevent the CEO from being selected by creating a new organization and making the CEO the sole member of that organization. The downside of this is you can't share an issue with 2 organizations, so the CEO would be excluded from any issues that everyone needs to see.

This won't work if you have enabled Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project or Customers can search for other customers within their project or organizations.

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