How do I edit the email in the "customers email field" before replying "Reply to customer"?

[Robert Kingston]

Very often, customers raise issues or send questions to other emails in our org, and the team members forward the email to the email ID linked to the JIRA Customer support project. When this happens, the ticket is created with my team members' email instead of the customer's email. How do I change the email address before replying so that the reply is sent to the customer and not my team member?

[Harshit Grover]

Hi @Robert Kingston ,

You can change the Reporter of the ticket which is created, change it from your team member to the original reporter. 

And then when you click on reply to customer, response will be delivered to the customer.

Regards,

Harshit