How do I delete/disable customers?

[Valerie Vliegen]

I have tried and failed to delete test customers I created.

I tried the following already:

• In the Jira Service Proj, went to Customers and removed them from the Organization. This did not delete them but just removed them the organization. I tried to login again with this customer account afterwards and it seems they can still login, they just can't see the part to log a ticket anymore.
• In project settings of our Jira Service Project I went to Access > People and access but there are only 2 rows there, none that are a customer.
• Then I also went to settings > user management > Directory > Users, but here I only see Admin users, no customers. 

Is there another way where you can disable or delete a customers account? 

Thanks! 

[Manoj Gangwar · Accepted solution]

Hi @Valerie Vliegen Welcome to the community!

Please follow the below doc.

https://support.atlassian.com/jira-service-management-cloud/docs/delete-a-customers-account/

If the issue still persists then raise a support ticket using the below link.

http://support.atlassian.com/

[Valerie Vliegen]

Thank you! I looked everywhere but there it seems.