How do I deactivate the DEMO service desk without deleting the Demo project?

[Frederique Hamel]

ve added my user account to the Project permission scheme as service desk agent and Project adminitration.  Still cant see the "Deactivate" option in the Service Desk Summary page, undet Developper Tools...

[Frederique Hamel · Accepted solution]

I found the answer here:

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Can-i-disable-customer-portal-for-customers-and-only-handle/qaq-p/200188

Thank you!

[Liron]

Hey Frederique, 

My name is Liron and I’m a product manager on Jira Service Desk.

I am not sure I understand what you want to do, what do you mean by “deactivate”? 

Will be happy to help once once I know a bit more.

Thanks   ! 

[Frederique Hamel]

Hello Liron.  i'd like to not have Demo desk as a choice on our Portal. Does this clarify?

[Dominique Maclean]

I see this is an old comment, though i have the same question... would be great to get an answer on this query. 

[MrNavarro]

I'm also looking for an answer to this

[Liron]

Thanks, am finding out about this for you! 

[Sushant Koshy]

Thank you for bringing this up.

My name is Sushant, and I am the Product Manager for Help Center on Jira Service Management. 

There is a capability to archive a project, which can be restored later if required. You can read more about it here  - https://support.atlassian.com/jira-service-management-cloud/docs/archive-and-restore-a-project/

We have a separate feature on our long-term roadmap for hiding projects from Help Center. You can follow the ticket to get updates on the progress.