Can i disable customer portal for customers and only handle ticket creation with email?

How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?

4 answers

1 accepted

Tip: If you send the mail, you can use following plugin to give the customer an public view (he see what you want) to the issue and the status:

Hi Jijo,

Have you tried to disable "customer" module of JIRA Service Desk Add-on?

Simply go to "Add-ons"->"Manage add-ons" in Administration. Then find the module, expand its list of modules and search for "customer" module. Disable it.

Thank you for your answer, this works for me.

0 votes

You can disable a service desk portal from the associated JIRA project's administration > Service Desk page. Please make sure you a logged in as administrator. 

But that would disable all service desk functionality entirely. Is there a way to only disable the "Customer Portal" pages, but keep everything else, so that you get a workflow that is purely based on email? The email notifications should also not refer to the (inactive) "Customer Portal" pages.

@Adrian, do you have a link to some more specific instructions as to how to do this. I can only find "Portal Settings." Thanks.

Thank you both for your answers

@Adrian, I know that option, however i would like to hide portal web page, It should still function the Service-desk using email


@Steffen, That plug-in seems good for customers who want to hide the portal, and work with a unique link, Thanks!


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