How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?
Tip: If you send the mail, you can use following plugin to give the customer an public view (he see what you want) to the issue and the status:
But that would disable all service desk functionality entirely. Is there a way to only disable the "Customer Portal" pages, but keep everything else, so that you get a workflow that is purely based on email? The email notifications should also not refer to the (inactive) "Customer Portal" pages.
Thank you both for your answers
@Adrian, I know that option, however i would like to hide portal web page, It should still function the Service-desk using email
@Steffen, That plug-in seems good for customers who want to hide the portal, and work with a unique link, Thanks!
Thanks, I was aware of that.
A kind of reprahse - I have several Software project (with links to Bitbucket etc) that I would like to enable (at least) the SLA part og JSD ... without breaking the "Software" - developer Tool access.
I am quite sure the answer is "no", seems theres no way getting all parts of JIRA (CORE+SD+Software) in One project, as Atlassian Designed it....
PS: To Jijo John - Sorry for writing on this issue....
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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