How do i disable customer portal for customer users or i do not want to disclose customer portal to customers. Only tickets will be handled by e-mail?
Tip: If you send the mail, you can use following plugin to give the customer an public view (he see what you want) to the issue and the status:
But that would disable all service desk functionality entirely. Is there a way to only disable the "Customer Portal" pages, but keep everything else, so that you get a workflow that is purely based on email? The email notifications should also not refer to the (inactive) "Customer Portal" pages.
Thank you both for your answers
@Adrian, I know that option, however i would like to hide portal web page, It should still function the Service-desk using email
@Steffen, That plug-in seems good for customers who want to hide the portal, and work with a unique link, Thanks!
Thanks, I was aware of that.
A kind of reprahse - I have several Software project (with links to Bitbucket etc) that I would like to enable (at least) the SLA part og JSD ... without breaking the "Software" - developer Tool access.
I am quite sure the answer is "no", seems theres no way getting all parts of JIRA (CORE+SD+Software) in One project, as Atlassian Designed it....
PS: To Jijo John - Sorry for writing on this issue....
This works for cloud, so i guess it would be the same for server.
If you want to delete a project, so that is cant been seen or actioned via the customer portal, then change the permission scheme, and this will delete the project visabilityfrom the portal, and the ability to raise tickets via the portal.
hope it works for you like it did for us.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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