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How do I create custom reports for my service desk items

Sherry Booth
Sherry Booth
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May 12, 2020

I need to create specific reports which are different than the system delivered options.  Is there a way to do this?

 

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Evan Golden {VisualScript}
Evan Golden {VisualScript}
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 13, 2020

Sherry

 

You can use VisualScript for Jira.  We have a lot of built-in ITSM reports like health guages, sla reports, and problem timelines, and also the ability to create all kinds of charts and graphs.

FYI I am the Lead Solutions Architect for the product.

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Jack Brickey
Jack Brickey
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May 12, 2020

Hi Sherry, welcome to the Community. If you can create a single JQL query the reflects the output you need then you may be able to use a gadget on a dashboard. Can you elaborate on your ultimate goals?

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