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How do I create automatic Issue? customer will send email from his application.

Vikas Thorat
Vikas Thorat Jan 30, 2023

Hi,

 

scanario: customer will send email from hies application(Ex. Codeless Platform )on our Default support jira ID. Issue must be get create once we received email from customer. 

 

 

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Dirk Ronsmans
Dirk Ronsmans
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Jan 30, 2023

Hey @Vikas Thorat ,

let me point you to the documentation on this one. There a few questions to ask yourself but the basic email -> issue is a standard use case

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

I'll also point you to an article on the subject

https://www.atlassian.com/itsm/service-request-management/transitioning-from-email-support

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Vikas Thorat
Vikas Thorat Jan 31, 2023

Hello Drik,

 

can you please tell me step only. this articles very similar  but exact i wanted to 

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