How do I create an SLA Breached vs Met report grouped by Organization

[Derek Adkins]

I have a requirement to filter the Breached vs. Met report by the organization who raised the issue.  Is this possible?

[Angélica Luz]

Hello Derek,

Thank you for reaching out to Atlassian Community!

On Jira Service Management, there are not many options available to filter on Reports.

In this case, depending on how many organizations are on the project, you can add a series for each organization or create a report for each organization. You can filter using JQL like the example below:

For more information about the reports, please check the documentation below:

• Discover new trends with service project reports

Kind regards,
Angélica

[Derek Adkins]

Thank you.  I have started down this route but I have over 50 organizations already, and this is very labour and time intensive to have to do this for each one individually.  Plus,  to also remember to go back and update all reports when a new organization comes on board.

[Angélica Luz]

The reports must be manually updated, so yes, in case new organizations are created, it will be necessary to update the reports.

In this case, the best option would be to use an add-on that has more options.

You can find many options on our marketplace.

[Derek Adkins]

This doesn't really help me, so I ended up exporting all the relevant issues into Excel and got what I was looking for by doing charts, filters and formulas in Excel.