How do I configure the customer portal for internal and external customers?

[Nicholas Ren]

We currently have two service desk projects. One for external customers and one for internal customers (our staff). I would like to have forms in the external customer's service desk only be available to external customers and forms in the internal customer's service desk only be available to internal customers. 

Is there a way to configure this in Jira?

Thanks, 

[Alex Koxaras _Relational_]

Hi @Nicholas Ren 

If you have two separate projects, I don't see any reason why not to have separate forms. I mean, you are going to create a JSM form in each project. So each of these forms will be available only to the corresponding project. More on forms here https://support.atlassian.com/jira-service-management-cloud/docs/use-forms-in-jira-service-management/

[Nicholas Ren]

So if I have Form A in Service Desk A and Form B in Service Desk B, would customers in Service Desk A be able to see Form B in the Portal?