Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How do I change an existing project to ITSM

Joshua Keele
Joshua Keele December 17, 2020

So I have existing projects that it would be nice to leverage the new abilities with integrated Opsgenie. Is there a way to migrate, or do I have to create a new project?

Answer
Watch
Like Be the first to like this
441 views

2 answers

1 vote
Dirk Ronsmans
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 18, 2020

Hey @Joshua Keele

There is currently not yet a clear migration path from a JSD project to a JSM project.

One way might be as @Steven Mustari suggests to make a new JSM project and move your issues over. (most likely this will also be the suggestion of Atlassian in the future). 

But FYI, there is not yet a way to "convert" a project from JSD to JSM.

Reply
0 votes
Steven Mustari
Steven Mustari
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 17, 2020

I believe this KB will help you change the project type for Cloud.

https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/

View More Comments
Steven Mustari
Steven Mustari
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
December 17, 2020

Looks like there's information here as well.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events