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How do I change an existing project to ITSM

Joshua Keele
Joshua Keele December 17, 2020

So I have existing projects that it would be nice to leverage the new abilities with integrated Opsgenie. Is there a way to migrate, or do I have to create a new project?

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Dirk Ronsmans
Dirk Ronsmans
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December 18, 2020

Hey @Joshua Keele

There is currently not yet a clear migration path from a JSD project to a JSM project.

One way might be as @Steven Mustari suggests to make a new JSM project and move your issues over. (most likely this will also be the suggestion of Atlassian in the future). 

But FYI, there is not yet a way to "convert" a project from JSD to JSM.

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Steven Mustari
Steven Mustari
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December 17, 2020

I believe this KB will help you change the project type for Cloud.

https://support.atlassian.com/jira-cloud-administration/docs/convert-a-project-to-a-different-template-or-type/

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Steven Mustari
Steven Mustari
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December 17, 2020

Looks like there's information here as well.

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