Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,897
Community Members
 
Community Events
165
Community Groups

How do I block a ticket after it's closed?

Is it possible to block a ticket after it has been closed or canceled? That is, you cannot comment or make any changes.

2 answers

2 accepted

4 votes
Answer accepted

@Danilo Antonio Araujo Lopez -

As @Fabian Lim suggested, you should also keep in-mind to always allow project Administrators role member to be able to conduct changes.

Example - only allow project admins to edit the issue after it is closed

2022-05-05_14-27-35.png

In the above example configuration - When issue is at the closed status, issue is editable only for the member of the admin role (10002 is our role internal id in our env).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for the recommendation, it works perfectly.

@Danilo Antonio Araujo Lopez -

Excellent.  Glad that we can assist.  If my additional suggestion also helped you.  Please click on Accept Answer when you have a chance too.

Best, Joseph

1 vote
Answer accepted
Fabian Lim Community Leader May 05, 2022

Hi @Danilo Antonio Araujo Lopez

You can use the properties in the workflows.  Details here: https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

Regards

thanks, the shared information worked for me

thanks for the recommendation, it works

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

341 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you