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How do I add groups to Custom field: Approver groups??

Michael Malmström March 13, 2024

Im trying to add some groups to a custom field hat we have.

But im not having any luck, I've tried to google and pressed on everything I can see...

Im trying to add a groups in the field in the picture. Screenshot 2024-03-13 103718.png

1 answer

0 votes
Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hi Michael,

 

What does your Custom Field for Default Groups look like?

Does it look similar to this?

groups 1.png

 

Regards

 

Mark

Michael Malmström March 20, 2024

Hi @Mark Higgins 

Yes it does. But I cant figure out how to add more groups. 

Im trying to add more groups to this one.

Screenshot 2024-03-20 094503.png

Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

Hi @Michael Malmström 

Do you have Org admin privileges? In the Org admin area, there is a section for Groups?

Groups2.png

You or your Org admin can add more groups here.

Hope that helps

Cheers

Mark

 

Michael Malmström March 21, 2024

Hi @Mark Higgins , yes I'm admin.

I have added the groups that I need already. But once I've added the groups, I cant find them in the custom field "Approver groups" since I don't know how to add more groups to the custom field. 

 

Kind regards,

Michael Malmström

Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi Michael,

That is strange? So, the field shows you groups, that where previously there, but any new groups are not being shown?

 

Mark

 

 

Michael Malmström March 22, 2024

Hi @Mark Higgins 

That's correct.

I have added 2 new groups but they are not shown in the custom field. Approver groups. 

My thought was that I needed to do something with the groups so it shows in the field?

 

//Michael

Mark Higgins
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2024

Hi @Michael Malmström 

I may have found it, as I wasn't aware of this, but, do the groups that you have created have access to the JSM product?

Looking at the groups in ORG, I can see that, in my example the group has access to 1 product

AScreenshot 2024-03-25 122354.png

When I click on show details it then shows:

AScreenshot 2024-03-25 122649.png

There are 4 group members and 1 product access

At the bottom of the group you can see an option to add the Product

Ascreenshot 2024-03-25 122931.png

What happens when you click on your new groups?

Do they have Product access?

Cheers

Mark

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