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How do I access a non-label attribute from a referenced object type?


My colleague has set up an "Internal Employee" object type in their schema and has made the "Display Name" attribute the label field of the object type.  In my own schema I need to access the "Work Email" attribute within my colleague's object type.  When I make the reference between the "Email" attribute in my object type and my colleague's "Internal Employee" object type the only data I see listed is the contents of the "Display Name" attribute.

How can I access the contents of the "Work Email" attribute from my colleagues object type?

1 answer

0 votes

@Laurence Reynolds -

Are you referring to an Insight Schema?  Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Yes this is in Insight 

@Laurence Reynolds -

Where/how do you want to pull this attribute information (i.e. via JSM issue or via REST APIs custom process)?

Please advise.

Best, Joseph

I will want to access this information in two situations

1)  When manually creating an object in Insight using the "Create object" screen from the object type screen (i.e. selecting from a dropdown list of values coming from an attribute on my colleagues object type)

2)  Create object from issue/request screen again selecting required value from a dropdown list from a custom field

I think (2) should be okay but I haven't tried it yet. 

My immediate concern is option (1).  As stated above, currently when I click on the dropdown for the attribute linked to my colleagues object type I see a list of the "Display Name" (i.e. the label field) attribute values from the "Internal Employee" objects.  What I want to see is a list of "Work Email" attribute values.

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