How clients can submit tickets - methods and setup

[Kate Shairs]

I have set up the basic account and projects for each client.  How do I set it up for my clients to submit tickets and what methods can they use to do so (e.g., link on our website to our Jira url, by email, etc.)?  Thank you.

[Trudy Claspill]

Hello @Kate Shairs 

Welcome to the Atlassian community.

First, can you confirm that the projects you set up are Jira Service Management projects? You can get that information from the Type column on the View All Projects page under the Projects menu.

If they are JSM projects, then your customers can be enabled to submit requests via email, via a Customer Portal, and via a widget you embed in your own website(s).

This documentation discusses how to set things up to allow your customers to submit requests by sending an email:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

This documentation talks about the portal:

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-online-portal/

This documentation talks about the widget method:

https://support.atlassian.com/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/