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How can we rename the Slack channel created via the Jira incident ticket?

Ramakanth Potnuri
Ramakanth Potnuri
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March 15, 2024

We are able to create a slack channel from the incident ticket using chat channel fields in Jira.

Once it is created, is there any way we can rename it? 

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Walter Buggenhout
Walter Buggenhout
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March 16, 2024

Hi @Ramakanth Potnuri and welcome to the Community!

I think that is mainly a Slack related question. Channels can be renamed by the workspace owner or an admin in Slack. If you have those permissions, open the channel - click on the edit icon next to the channel name, edit the name and save changes.

The idea of the automatically created channel name is - obviously - that it is easy to identify the channel as related to the incident.

Hope this helps!

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