How can we rename the Slack channel created via the Jira incident ticket?

Ramakanth Potnuri
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 15, 2024

We are able to create a slack channel from the incident ticket using chat channel fields in Jira.

Once it is created, is there any way we can rename it? 

1 answer

1 vote
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 16, 2024

Hi @Ramakanth Potnuri and welcome to the Community!

I think that is mainly a Slack related question. Channels can be renamed by the workspace owner or an admin in Slack. If you have those permissions, open the channel - click on the edit icon next to the channel name, edit the name and save changes.

The idea of the automatically created channel name is - obviously - that it is easy to identify the channel as related to the incident.

Hope this helps!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events