Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can make customers see the tickets also created by internal user in service management Project

In my Jira service management project I also have licensed Jira users(internal employees) who are creating issues in Project. Is there any to let customers(who are logged in via portal) to see the tickets created by Licensed Jira users(internal employees) 

1 answer

1 vote

@anuj tripathi -

Within the same project, if you configure in the "Customer permission" (via Project settings >> Customer permissions) - See image below, it will allow your customers to see your internal users created JSM project issues.


Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin Thank you for reply. I am surprise why my settings look different from yours'sJira issue.JPG

@anuj tripathi -

The differences are there because our env is DC and you are on CLOUD.  In addition, we may have JSM version differences.

However, the concept is the same.

Hope this helps.  If my suggestion helped your ask, please click on "Accept answer" when you have a chance.

Best, Joseph

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,634 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you