How can make customers see the tickets also created by internal user in service management Project

[anuj tripathi]

In my Jira service management project I also have licensed Jira users(internal employees) who are creating issues in Project. Is there any to let customers(who are logged in via portal) to see the tickets created by Licensed Jira users(internal employees) 

[Joseph Chung Yin]

@anuj tripathi -

Within the same project, if you configure in the "Customer permission" (via Project settings >> Customer permissions) - See image below, it will allow your customers to see your internal users created JSM project issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[anuj tripathi]

@Joseph Chung Yin Thank you for reply. I am surprise why my settings look different from yours's. 

[Joseph Chung Yin]

@anuj tripathi -

The differences are there because our env is DC and you are on CLOUD.  In addition, we may have JSM version differences.

However, the concept is the same.

Hope this helps.  If my suggestion helped your ask, please click on "Accept answer" when you have a chance.

Best, Joseph