Hi @Dirk Ronsmans , so we have 55 colleagues that are assigned to service desk team and we need to add two more urgently but the program is denying anyone i add to the service desk team even though i have removed a couple of individuals that left the business. In addition, im not sure what tier i am but i have admin access. Thanks!
You can go to https://admin.atlassian.com ,open the billing information (...) and then "manage subscriptions".
There you can see your tier/available agents.
I'm guessing you'll be on the 50tier as it goes from 50 to 100.With 55 you'll probably need to remove some users or move up a tier depending on your need.
Keep in mind that moving up a tier also implicates your apps.
And on the other menu items like bill estimate? do you see anything?
Did your subscription expire completely?
If you can't find any information regarding your subscription I don't even see how you can have a working instance right now.. (unless you don't have sufficient permissions but it should tell you that then)
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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