How can i get more team members access to jira ?

[Farid Salim Shublaq]

We have already reached our mark but i have already deleted three people that were on our team and we still cannot replace our current team members with them. 

[Dirk Ronsmans]

Hi @Farid Salim Shublaq

Can you check how many users you actually have assigned on product access and what tier you have?

[Farid Salim Shublaq]

Hi @Dirk Ronsmans , so we have 55 colleagues that are assigned to service desk team and we need to add two more urgently but the program is denying anyone i add to the service desk team even though i have removed a couple of individuals that left the business. In addition, im not sure what tier i am but i have admin access. Thanks! 

[Dirk Ronsmans]

@Farid Salim Shublaq

You can go to https://admin.atlassian.com ,open the billing information (...) and then "manage subscriptions".

There you can see your tier/available agents.

I'm guessing you'll be on the 50tier as it goes from 50 to 100.With 55 you'll probably need to remove some users or move up a tier depending on your need.

Keep in mind that moving up a tier also implicates your apps.

[Farid Salim Shublaq]

@Dirk Ronsmans  Hi Dirk, so i removed around 5 people as you mentioned above to replace them with only 2 new joiners and jira is till denying the new additions. What else can i do to add more users? Thanks! 

[Dirk Ronsmans]

@Farid Salim Shublaq

Can you please first verify what tier you are on.

If you are on max 50.. have 55users and remove 5, then add 2 you are still on 52..

[Farid Salim Shublaq]

@Dirk Ronsmans  I went on the site you provided me clicked on billing and it says no subscriptions yet. It doesn't show anything regarding your tier? 

[Dirk Ronsmans]

And on the other menu items like bill estimate? do you see anything?

Did your subscription expire completely?

If you can't find any information regarding your subscription I don't even see how you can have a working instance right now.. (unless you don't have sufficient permissions but it should tell you that then)

[Farid Salim Shublaq]

@Dirk Ronsmans  My subscription has not expired im not sure why i cant see my tier. Is there any other way i can find out my tier or if you can see from your side ? Thanks! 

[Dirk Ronsmans]

Hi @Farid Salim Shublaq

unfortunatly nothing I can do from my end (i'm just a community member as well :))

If you really are unable to find the details, perhaps best to contact atlassian support through the portal:

https://support.atlassian.com