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How can i add users who do not have JSM License

Rafeh Joshua Marshall May 6, 2024

I would like to add two users from two different companies in my JSM Cloud Management, both the users don't have access to the Jira Products. Please note, both the users are agent not customers.

 

3 answers

2 votes
Dirk Ronsmans
Community Leader
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May 6, 2024

Hey @Rafeh Joshua Marshall ,

That would depend on what you would like them to do? Do they need to work on issues? Just view them? Provide information?

 

Rafeh Joshua Marshall May 6, 2024

They will work on the issues as well as do the communication internally. 

Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2024

Working on issues would indeed mean them having a JSM licence. So you'll have to add them to the product

 

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-agent-to-your-service-project/

Like Joseph Chung Yin likes this
1 vote
John Funk
Community Leader
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May 6, 2024

Hi Rafeh - Welcome to the Atlassian Community!

Make sure that the users are in a Group that have access to the product(s). 

Rafeh Joshua Marshall May 6, 2024

For this i need to increase my user license as well.

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0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2024

@Rafeh Joshua Marshall 

Welcome to the community.  I agreed with both @Dirk Ronsmans / @John Funk stated.  In JSM, if an user who needs to be working as an agent (one who needs to handle/work on issues in the project(s)), then he/she must be granted with an actual agent license from your site with access to the product.

Best, Joseph Chung Yin

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