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i want customers from the same organization to be able to see all cases within
what is the best way to do that without creating new users?
Hi @Ilan Goldschmidt welcome to the Community! In JSM under 'Customers' you can click o the Organization that you want to add the customer to and then click 'Add Customer'. Then add the customer's email to the organization. The customer can belong to multiple Organizations. Then from the portal, when they click on their Profile/Account in the upper right, they will see the tickets from the multiple Organizations they belong to.
I use this functionality all the time, especially for internal customers who are Account Execs for my different Organizations, then they can see all of the tickets reports.
Hope that helps.
Thanks for the quick response!
my concern with that is that it looks like a different customer even though the email is the same.
in the "customer" list for example, this customer is shown with "X" amount of open requests but when adding it to an organization, it looks as if the customer is not even invited yet ..