I'm looking for a solution that allows a customer to filter requests in the customer portal, and save this filter for future use.
Which plugin can do this?
Thanks in advance!!
Hi @Antonio Valle _G2_ ,
I'm from Deviniti which is the creator of the My Requests Extension for Jira Service Management app. We offer a dedicated requests page where you, as a Jira administrator, can define which fields are available to customers as columns or criteria in the table with requests. Currently, we're working on filters management (this feature is available in data center version). It will be released in Q1'22. Please try our app now and check if it's what you need. We're also open to any ideas for new features!
Product Owner of apps for JSM at Deviniti
Yes, saving and reusing filters are currently under development. We're finishing the first stage. The next stage is adding a possibility to mark filters as Favourites by customers. The last thing is managing saved filters by administrators in the general configuration (very useful if you want to clean up your Jira instance). So, we'll release the whole functionality in Q1, probably it'll be February but it depends on the results of testing stage.
Now, we're testing a refreshed layout of selecting criteria and columns on the Requests page. We're also still adding new supported custom fields, depending on customers' feedback.
The roadmap is available under this link. You can vote to watch cards, also leave comments.
In case of any questions, feel free to ask :) Leave them here or ask via our customer portal.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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