Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How can a Customer view their open (and potentially closed) requests?

Ron Moses
Contributor
August 15, 2024

I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests.  The questions I have found are not something I see in my configuration but I am new to the JSM product and may just be missing something obvious.  Any guidance or help would be appreciated.

2 answers

1 accepted

2 votes
Answer accepted
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

Hi @Ron Moses 

 

In JSM when a Customer is on the customer portal, he will be able de raise a request but on the top right he can see any open request. From there he will be able to filter on Open, Closed request he previously raised or that has been shared with him.

If you cannot find it, this KB may help.

 

https://confluence.atlassian.com/jirakb/known-problems-with-viewing-requests-on-the-customer-portal-1108688860.html

 

Regards

Ron Moses
Contributor
August 15, 2024

Thank you for the help!  It wasn't all that intuitive to select the profile icon, but now that I know it we can document and share with our customers.  

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 15, 2024

@Ron Moses 

Welcome to the community.  Customers can always see his/her raised asks in the Portal UI regardless if they are still opened or closed.  By default, the portal will only display the opened asks.  

Customers will just need to select the CLOSED REQUESTS Checkbox to see the asks via the portal

2024-08-15_10-36-45.png

Hope this helps too.

Best, Joseph Chung Yin

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events