I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests. The questions I have found are not something I see in my configuration but I am new to the JSM product and may just be missing something obvious. Any guidance or help would be appreciated.
Hi @Ron Moses
In JSM when a Customer is on the customer portal, he will be able de raise a request but on the top right he can see any open request. From there he will be able to filter on Open, Closed request he previously raised or that has been shared with him.
If you cannot find it, this KB may help.
Regards
Thank you for the help! It wasn't all that intuitive to select the profile icon, but now that I know it we can document and share with our customers.
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Welcome to the community. Customers can always see his/her raised asks in the Portal UI regardless if they are still opened or closed. By default, the portal will only display the opened asks.
Customers will just need to select the CLOSED REQUESTS Checkbox to see the asks via the portal
Hope this helps too.
Best, Joseph Chung Yin
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