How can a Customer view their open (and potentially closed) requests?

[Ron Moses]

I have searched the previous questions for the community and have seen some questions/responses about Customers being able to view their requests and not just submit new requests.  The questions I have found are not something I see in my configuration but I am new to the JSM product and may just be missing something obvious.  Any guidance or help would be appreciated.

[Florian Bonniec · Accepted solution]

Hi @Ron Moses 

In JSM when a Customer is on the customer portal, he will be able de raise a request but on the top right he can see any open request. From there he will be able to filter on Open, Closed request he previously raised or that has been shared with him.

If you cannot find it, this KB may help.

https://confluence.atlassian.com/jirakb/known-problems-with-viewing-requests-on-the-customer-portal-1108688860.html

Regards

[Ron Moses]

Thank you for the help!  It wasn't all that intuitive to select the profile icon, but now that I know it we can document and share with our customers.  

[Joseph Chung Yin]

@Ron Moses 

Welcome to the community.  Customers can always see his/her raised asks in the Portal UI regardless if they are still opened or closed.  By default, the portal will only display the opened asks.  

Customers will just need to select the CLOSED REQUESTS Checkbox to see the asks via the portal

Hope this helps too.

Best, Joseph Chung Yin