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How can I turn off 'Account Verification' for internal emails coming through email channel?

Tyler Giles
Contributor
August 14, 2024

Please see screenshot, I would like to have JSM open issues whether or not accounts were verified. Especially if they are internal accounts. I am not sure I understand the logic in blocking/preventing internal issues from opening if accounts are not verified?

Thank you for your time!

2024-08-14_15-51-41.jpg

1 answer

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 14, 2024

In the project go to Project settings > Customer permissions and make sure that Customer sharing is set to the second or third option so that customers can add new customers. Then go to Settings > Product and make sure that Email Requests is set up so anyone can create new accounts.

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