My team are working on:
8-17 monday - friday agent 1,2
11-20 monday - thursday agent 3
11-20 saturday - sunday agent 3
I want to auto assign new issues based on this information. How can I do it without any plugins?
Hi @Ольга Скрябина , how are you ?
You can use an automation to do this.
Use whatever trigger you need
Then you will use a condition of type "if/else", then you can set the assignees basead on the field "Created" basead on comparations of hours.
However, i suggest to use the balanced workload to assignee the issues :)
I hope I helped you.
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Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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