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How can I set up autoassign issues based on schedule my team


My team are working on:
8-17 monday - friday agent 1,2
11-20 monday - thursday agent 3
11-20 saturday - sunday  agent 3

I want to auto assign new issues based on this information.  How can I do it without any plugins?

1 answer

0 votes
Carlos Faddul Community Leader May 04, 2022

Hi @Ольга Скрябина , how are you ?


You can use an automation to do this.

Use whatever trigger you need

Then you will use a condition of type "if/else", then you can set the assignees basead on the field "Created" basead on comparations of hours.

Captura de tela 2022-05-04 214031.png


However, i suggest to use the balanced workload to assignee the issues :)

I hope I helped you.

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