My team are working on:
8-17 monday - friday agent 1,2
11-20 monday - thursday agent 3
11-20 saturday - sunday agent 3
I want to auto assign new issues based on this information. How can I do it without any plugins?
Hi @Ольга Скрябина , how are you ?
You can use an automation to do this.
Use whatever trigger you need
Then you will use a condition of type "if/else", then you can set the assignees basead on the field "Created" basead on comparations of hours.
However, i suggest to use the balanced workload to assignee the issues :)
I hope I helped you.
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